Our Commitment to Customer Satisfaction
At NY Outfits, we strive to provide the highest quality streetwear to our global community. Consequently, we understand that sometimes a product may not meet your expectations. Whether the fit is not quite right or you have simply changed your mind, our goal remains to make the return process as seamless as possible. Moreover, we prioritize transparency in all our dealings to ensure you shop with absolute confidence.
Our 30-Day Easy Return Window
We proudly offer a 30-day return and exchange policy for all our customers. Specifically, you have 30 days from the date of receiving your item to request a return. Furthermore, to be eligible for a return, your item must be in the same condition that you received it. This means the garment must be unworn, unwashed, and in its original packaging with all tags attached. Therefore, we recommend trying on your items carefully before removing any labels.
How to Initiate a Return or Exchange
If you need to start a return, the process is straightforward. First, you should contact our support team at info@nyoutfits.com with your order number and the reason for the return. Subsequently, our team will provide you with the necessary instructions on where and how to send your package. Please note that items sent back to us without first requesting a return will not be accepted. In addition, we suggest using a trackable shipping service to ensure your return reaches us safely.
Refund Process and Timelines
Once we receive and inspect your return, we will notify you regarding the approval or rejection of your refund. If your return is approved, we will automatically process the refund to your original payment method. However, please remember that it can take some time for your bank or credit card company to post the refund. Typically, this process takes between 5 to 10 business days. Regardless of the timeline, we will keep you updated throughout the entire procedure.
Damages, Defects, and Incorrect Items
We take great care in packaging our products, but mistakes can occasionally happen. For this reason, we ask that you inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately. As a result, we can evaluate the issue and make it right by sending a replacement at no additional cost to you. Finally, we thank you for choosing NY Outfits and appreciate your ongoing support of our independent brand.
Contact Us
- If you have any query to how to return your product to us, you may contact us at:
Email: info@nyoutfits.com
