• And for our clients at NY Outfits we do allow a 30 days return policy for all items. This means that you will have 30 days from the date of delivery within which to make a return or exchange request.
  • To return or exchange any of the above products please contact our customer service department, providing your order number and the reason for exchange. It also has to be unused and no sign of staining is allowed and all the original labels need to be present. You have to look after the products until you return them if you do not want to pay for them.
  • Shipping charges for return shipments will be payable by the customer unless the item is returned to us. So, if our team finds out an error or any kind of damage the customer is liable for that.
  • Once our team receives the item that you return then we will proceed to fulfill the refund or exchange process.
  • It also has no issues in refund payments because refunds will go back to the original form of payment.
  • In order to give our customers anvillege, all the items that we sell on our website are returnable within a period of 30 days from the date of purchase, including the hoodies except if otherwise stated so you have to return it.
  • For any issues and questions regarding our products you may proceed to the customer services team, the customer is always right.
  • In case of a return, please email us at info@nyoutfits.com providing your order number to initiate the process of a refund.. Rest assured that within the next 24hrs you will receive a confirmation from us for your return /exchange.

How to Return an Item:

Return the item that you wish to return, the item must be returned in its container. Do not forget to put the packing slip in an envelope. Please, address the package to the following destination indicated below. The returned and exchanged products are supposed should be in its blister pack, unused, contain complete sets including the labels and accessories.

How to Exchange an Item:

  • Kindly send back the item which you purchased and after that, you need to purchase another item in exchange for an item.
  • All returns should be addressed to NY Outfits.

No Exchange Policy:

When we deliver it to the specified address, if you sign the receiving slips, we will not entertain any changes in the color, size or anything else after that, we strictly implement the no exchange policy which is stated above please read it carefully before placing an order.